How do I log in to YCS? (2024)

How to log in to YCS for the first time

Go to YCS
Enter your log in credentials (email and password)
TickKeep me signed inif you want to save your account for easier log in
Click Sign In

An OTP or a secure link will be automatically sent to your registered email address.

If you received an OTP, please enter the code from your email on the YCS login page. If you received a secure link, please click the blue Sign in button, and you will be logged in automatically.

How to log in using your password

If you have already logged in to YCS for the first time, you will now be able to log in simply using your password.

Go to YCS >> Login to YCS
Enter your log in credentials
Click Sign In
YCS will sometimes require log in verification by OTP. The OTP will be sent to either your registered phone number or email address.

If you have forgotten your password, click Forgot Password? to reset your log in credentials.

How to log in using a recent account

You can log in to YCS using recent (saved) accounts. This helps frequent users to reduce the number of times they need to enter their full log in credentials. A maximum of 5 recent accounts will be shown on the log in window.

Please note that this feature is only available when:

Your device allows cookies
You have ticked the Remember me box
You do not use incognito mode or a private browser

How do I remove a recent (saved) account?

In the log in window, click the X next to the account you would like to remove
A confirmation window will pop up
Click Confirm to successfully remove the recent (saved) account

I did not receive an OTP

The following reasons might be why you did not receive an OTP:

Agoda’s email address is not in yoursafe sender list. This may causetheemailto bedelivered as Spam or Junk.
The webbrowser you are using may notbeingcompatible.
Agoda’s email address is blocked by your email service provider.
You are not logged in to theYCS Appwith the same username that you would like to access via desktop.
Push notifications from YCS App are not enabled or are restricted on your mobile device.

To resolve these issues, please try the following:

Email

- Addno-reply@agoda.comtoyour email’ssafe senderslist.
- Clear your browser cookies, cache,and history.
- The required stepsmaybe differentdepending on your browser;you can searchfor specific browser guidelinesonline.
- Requestanew OTPby clicking Send again.
- Log in toYCS on another browser,or usetheYCS Appto receive the OTP.

YCS App

- Ensure that you are logged in onthe YCS Appwith the same username that you would like to access via the desktop.
- Enable push notificationsforthe YCS App. For instructions on how to enable push notifications, please see below:
  - IOS  
  - Android
- Requestanew OTPby clicking Send again.

How to add Agoda’s email address to your safe sender list

Outlook

On theHometab, clickJunk >>Junk E-mail Options
Click Safe Senders>> Add
Addno-reply@agoda.comand clickOK
Check theAutomatically add people I email to the Safe Senders Listbox
ClickOK

Hotmail

Open your Hotmail account and clickOptions, located inthe top-right corner
SelectSafeSendersand addno-reply@agoda.com

Google

Go to yourGoogle account
Click Apps>> Contacts
Click + add contacts
Click on+ Create contactand a pop-up window will open. Addno-reply@agoda.comandthen clickSave

FAQs

1. If I log in to the YCS desktop, and then log out, do I still need to input the OTP?

Yes, if you log out, the session expires.Toensure safety,anewOTP is then required to log inagain.

2. When will my session expire?

The maximumidle timeis6 hours. After 6 hours,ifyou close the browserand openitagain to accessYCS, you willneed to log in usinganew OTP.

3. What should I do if I am still having issues receiving the code?

You can check with your email service provider to see if they are blocking Agoda’s email address.

4. What should I do if I change my phone number?

Changing your phone number should not impact receiving an OTP as it is sent via the YCS App. If you have the app logged in, you should be able to log in on the desktop as usual.

Contact us

Still looking for a solution? Contact us via the YCS Need Help Button or other methods. 

Read this article in other languages

How do I log in to YCS? Chinese (CN)/简体中文
How do I log in to YCS? Chinese (HK)/中文 (香港)
How do I log in to YCS? Chinese (TW)/繁體中文
How do I log in to YCS? Japanese/日本語
How do I log in to YCS? Korean/한국어(대한민국)
How do I log in to YCS? Thai/ไทย

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